![]() ![]() Additionally, Finkelstein predicts that the demand for curbside pickup and fast shipping for online orders isn’t going anywhere. There are still significant opportunities available to retailers in the e-commerce and direct-to-consumer sectors.Īs the industry continues to evolve, Finkelstein offered three key suggestions: go omnichannel, strengthen last-mile delivery options, and invest in augmented reality.įinkelstein said that companies shouldn’t look at their operation as being simply “e-commerce” or “wholesale,” but should instead take an omnichannel approach that allows customers to choose their own sales experience. The shift in consumer behavior that came with the pandemic isn’t over yet, says Shopify President Harley Finkelstein. Shopify president predicts what’s next for e-commerce ![]()
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